✅ Refund & Return Policy for Encore2wo

Refund & Return Policy
Last updated: April 10, 2025

At Encore2wo, we want you to love your purchase! If there’s ever an issue, we’ll do our best to make it right. Please review our return and refund guidelines below.

🔁 Returns

We accept returns within 30 days of delivery for the following situations:

  • Items that arrive damaged or defective

  • Items sent in error (wrong size, color, or design)

To qualify for a return, items must be:

  • Unworn, unwashed, and in their original packaging

  • Accompanied by proof of purchase or order confirmation

🚫 Items Not Eligible for Return

The following items cannot be returned unless they arrive damaged or incorrect:

  • Custom or personalized items

  • Sale or clearance items

Please check size charts and product descriptions carefully before placing your order.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
We recommend using a trackable shipping method to ensure safe delivery of your return.

💳 Refunds

Once your return is received and inspected, we’ll notify you by email.
If your return is approved, a refund will be issued to your original payment method within 5–10 business days.

📩 Need Help?

If you believe your item qualifies for a return or have any questions, please contact us at:
📧 encore2wo@gmail.com
🌐 www.encore2wo.com

We’re happy to assist and may be able to resolve your concern without a return.