✅ Refund & Return Policy for Encore2wo

Last updated:  4/10/2025

At Encore2wo, we want you to love your purchase! While most of our items are custom-made or print-on-demand, we understand that sometimes things happen. Here's how we handle returns and refunds:

🔁 Returns

We accept returns within 30 days of delivery for::

  • Items that arrive damaged

  • Items that are defective

  • Items sent in error (wrong size/design)

To be eligible, the item must be:

  • Unworn and unwashed

  • In its original condition and packaging

❌ Items Not Eligible for Return

  • Custom or personalized items (unless they arrive damaged or incorrect)

  • Sale or clearance items

Because our products are made to order, we cannot accept returns due to buyer’s remorse (e.g., wrong size, changed mind). Please double-check size charts and descriptions before ordering.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

  • We recommend using a trackable shipping service.

💳 Refunds

Once your return is received and inspected, we’ll notify you via email. If approved, a refund will be processed to your original payment method within 5–10 business days.

📩 Need Help?

If you have questions or believe your item qualifies for a return, please contact us at:
encore2wo@gmail.com

 

In all cases, we recommend you contact us via email at: encore2wo.com.
Perhaps we can address the issues directly before a return is necessary. Thank you!