Processing Time
All orders are processed within 1-3 business days. Please note that we may not ship on weekends (we do make exceptions) or holidays.
Shipping Times
Please allow 4-7 days for domestic (U.S.) orders and 10---30 days for international orders to arrive, unless otherwise specified. Shipping times may vary depending on your location and the availability of the products. If your order has not arrived within the estimated timeframe, please allow up to 45 days before contacting us for further assistance.
Tracking Information
Once your order has been processed and shipped, you will receive an email with tracking details, so you can monitor the progress of your delivery.
Delayed or Missing Orders
If more than 45 days have passed since your order was placed and you have not received it, please reach out to us at encore2wo@gmail.com. We will promptly review the status of your order and take appropriate action, including reshipment or issuing a refund if necessary.
International Shipping
Shipping times for international orders may vary and could take longer than the stated time frame due to customs and international logistics. Any additional customs fees or import duties are the responsibility of the customer.
Refunds and Cancellations
If your order has not arrived within the estimated delivery time, and more than 45 days have passed, we will gladly offer you the option to request a refund. To initiate a refund, please email us at encore2wo@gmail.com with your order details, and we will assist you through the process.
Thank you for your understanding and patience. If you have any further questions regarding our shipping policy, feel free to contact us at encore2wo@gmail.com.